At the Law Offices of David V. Luu we believe that the best attorneys will, of course, provide their clients competent legal representation. But, that is barely the minimum. A commitment to excellence in each case and a passion for justice on behalf of every client`s cause distinguishes the best attorneys from the average.
One of the biggest client complaints is that their attorneys fail to respond in a timely manner. Clients may get the run around when they have questions that need to be directly and promptly answered by their attorney. However, it is common that clients find themselves leaving several messages with the receptionist or secretary, which goes unanswered for days, weeks, or at all.
Another common client complaint is that they get the run around as they are being passed from one person to another or from one department to the next. Also, clients complain that their cases are customarily left in the charge of an assistant, paralegal, or secretary that cannot provide them with legal advice. And, clients have voiced concerns that their cases are dropped on the lap of another attorney that often are unfamiliar with the particulars of their case.
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